Lesson 2 – Initial Contact and Introductory Calls
You’ll learn how to field initial client contacts, how to conduct inquiry calls, what to say to potential clients, what questions to ask, how to help potential clients get what […]
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Lesson 3 – Decisions: Is this Client a Good Match?
How do you know if a potential client is a good match for you and your skills? This lesson will give you the tools you need to make this determination. […]
Lesson 4 – How to Perform an In-Depth Assessment
You will learn how to conduct in-depth client assessments based on open-ended questions and reflective listening. You will receive examples of in-depth assessments and guidance on how to complete them. […]
Lesson 5 – How to Create and Present an Action Plan
We’ll teach you how to create an Action Plan that you can use to guide your advocacy services. Following a plan will help make your work consistent and efficient. In […]
Lesson 6 – How to Implement an Action Plan
In this lesson, you’ll learn how to present an Action Plan to a client. You’ll also learn how to implement those steps. We’ll teach you how to assess and reassess […]
Lessons 1-3
Lesson 1 presents an outline of what patient advocates do, the pathways into advocacy, and professional codes of conduct and ethics. You will learn ways to apply your current knowledge […]
Lessons 4-6
Lesson 4: You will learn how to conduct in-depth client assessments based on open-ended questions and reflective listening. You will receive examples of in-depth assessments and guidance on how to […]
Lessons 1-3
Lesson 1 presents an outline of what patient advocates do, the pathways into advocacy, and professional codes of conduct and ethics. You will learn ways to apply your current knowledge […]
Lessons 4-6
Lesson 4: You will learn how to conduct in-depth client assessments based on open-ended questions and reflective listening. You will receive examples of in-depth assessments and guidance on how to […]