Coronavirus / COVID-19 Resources and Best Practices
for Advocates and Care Managers

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Updated June 06, 2020


As COVID-19 continues to plague the world, health and patient advocates and care managers must stay on top of resources and best practices.

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* “With thanks to” – Submitters may choose to remain anonymous.

Topical Discussion Forum Conversations

Join Us!  *APHA has opened it’s coronavirus discussion forum to non-members at no cost. Link here to register to participate.

Topical Discussion Forum Description and LinkAvailable to / Recommended for:*With thanks to:
Please note: these discussions are added in reverse chronological order. Older conversations may have more participation and resources for you.

Sample Forum Conversations Below (this list is not regularly updated) – jump in to see what conversations are taking place!:

Link to the Forum

or Register Here to Participate
(no cost to register)

Are Patient Advocates Considered “Essential Personnel”?*APHA Discussion Forum
(log in here)
Cindy Johnson
Sounding the Alarm – DNRs and Rationing*APHA Discussion Forum
(log in here)
APHA
Telehealth experience?*APHA Discussion Forum
(log in here)
Linda Beck
Rationing Health Care in a Pandemic
(First post: 3/15/20)
*APHA Discussion Forum
(log in here)
Linda Beck
Coronavirus Info from Seattle/Ground Zero
(First post: 3/17/20)
*APHA Discussion Forum
(log in here)
Karen Vogel, BCPA
Coronavirus Resources for Family Caregivers
(First post: 3/16/20)
*APHA Discussion Forum
(log in here)
Dr. Nicole Rochester
From the PACBoard re: exam postponements
(First post: 3/14/20)
*APHA Discussion Forum
(log in here)
APHA
Advocacy Best Practices with COVID-19
(First post: 3/10/20)
*APHA Discussion Forum
(log in here)
Dr. Kim McIlnay

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Advocate and Care Manager Best Practices

Best Practices Description and LinkAvailable to / Recommended for:*With thanks to:
New Online Course: Pandemic! Serve Clients, Preserve and Grow Your Practice Two versions: free and earn CEs toward BCPA. Learn more.everyonePracticeUP! Online (online courses)
COVID-19 Community Conversations from WASHAA
A weekly webinar series on a variety of topics.
everyone (register for new webinars to listen live)WASHAA – The Washington State Health Advocacy Association
Webinar: COVID-19 Advocacy: Responding to the Hot Spots
Find extra resources and Q&A here.
everyone
(free, registration is required – this is a recording which you may watch at any time.)
GreyZone, and a savvy group of advocates from the COVID-19 hotspots around the US
From Arc of Colorado – useful for anyone working with a client or family who deals with disabilities: COVID-19 information and resourceseveryoneArc of CO
Crisis Conversation – COST-related Client Needs During a Pandemic (podcast): Five advocacy experts discuss Providing Advocacy COST Services During a PandemiceveryoneAdvocate experts are listed on each podcast page.
Crisis Conversation – CARE-related Client Needs During a Pandemic (podcasts): Six advocacy experts discuss Providing Advocacy CARE Services During a PandemiceveryoneAdvocate experts are listed on each podcast page.
Patient Advocates and the CoronaviruseveryoneAPHA Blog
Advocacy Best Practices with COVID-19 everyone Dr. Kim McIlnay, BCPA
Best practices for telemed / telehealth (online or by phone)everyoneLinda Beck and APHA

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Advocate and Care Manager Business Management

Business Management Description and LinkAvailable to / Recommended for:*With thanks to:
New Online Course: Pandemic! Serve Clients, Preserve and Grow Your Practice Two versions: free and earn CEs toward BCPA. Learn more.everyonePracticeUP! Online (online courses)
SBA Loan Information for Advocates and Care Managers SBA Loans and Assistance for Advocates and Care Managersindependent advocates, small business ownersSBA, APHA
Crisis Conversation – Marketing Your Practice During a Pandemic (podcast): Two experts discuss how you can market your services to help people during the pandemic, and build authority for afterwards.everyoneAdvocate experts are listed on each podcast page.
List of tools for crisis management (video conferencing, telehealth / telemedicine)business owners, families, othersAPHA
Assessing Business Interruption Insurance to Offset COVID-19 Related Loss (article)small business ownersPACB, and Tara Bailey
Care Management: Protecting our Clients and Business in Times of Uncertainty (video)independently practicing advocates and care managersShanna Huber and Jennifer Crowley
BCPA Exam information (testing center postponement)BCPA registered exam takersPatient Advocate Certification Board
via Forbes:
Six Sources Of Crucial COVID-19 Support For Small Businesses
everyone
This piece was written for British small businesses, but can be applied to North American businesses, too.
APHA
Patient Advocates and the CoronaviruseveryoneAPHA Blog
From the SBA: Coronavirus (COVID-19): Small Business Guidance & Loan Resources (to help keep your business afloat)small business ownersSmall Business Administration
From the SBA: Application for Crisis Loan Assistancesmall business ownersSmall Business

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Care-Related Information to Share with Patients and Families

For Patients and Families Description and LinkAvailable to / Recommended for:*With thanks to:
Caregiver Alerts from CDC – How to Keep the Elderly Safe, even in their own homeseveryoneSuzanne Fiscella, PA-C
Hospital Checklists (use these to stay safe during hospital stays)everyoneCampaignZERO
How to see a doctor without leaving your houseeveryoneAPHA
via the Washington Post: Coronavirus spread simulatoreveryone Dr. Kim McIlnay, BCPA
3 Tips for Family Caregivers with Loved Ones in Nursing Homeseveryone
This is one of a series. Feel free to subscribe to receive notice of new additions.
Dr. Nicole Rochester
Advocacy in the Time of CoronaviruseveryoneAnnMarie McIlwain, BCPA
(Opinion Piece, Advice)
From the John Hartford Foundation: Coronavirus Disease (COVID-19) Resources for Older Adults, Family Caregivers and Health Care ProviderseveryoneAPHA
5 Coronavirus-Related Cons to Look Out For (pdf)everyoneAdvocate and licensed investigator, Jean Mignolet
Google COVID-19 site (mostly medical, also includes link to state-by-state resources)everyoneAPHA
Choose NEXT > below to find more resources
Respecting Choices Advance Directives and Care Planning during COVID-19everyoneLinda Beck
How to Talk to Your Kids about Coronavirus (from PBS)everyoneLinda Beck
From The Conversation Project: A form to share with patients to help them prepare in case they get sick (including End of Life decision-making.)everyoneThe Conversation Project

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Cost-Related Information to Share with Patients and Families

Cost / Insurance / Billing Resources Description and LinkAvailable to / Recommended for:*With thanks to:
via Bloomberg News: White House Will Not Reopen Obamacare Enrollment for Virus

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Information Specific to Canada

Canadian Resources (Specific to Canada) Description and LinkAvailable to / Recommended for:*With thanks to:
From IPAC and PCI Canada Information about CoronaviruseveryoneAPHA

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Medical Information Resources

Medical Resource Description and LinkAvailable to / Recommended for:*With thanks to:
From the World Health Organization (WHO) CoronaviruseveryoneAPHA
CDC Covid-19 InformationeveryoneAPHA
CDC – Mental health coping resourceseveryoneAPHA
Johns Hopkins University Coronavirus Resource Centereveryone APHA
Mental Health information / support (begins at 36 minute mark)everyone Dr. Kim McIlnay, BCPA
Table to compare symptoms of COVID-19, flu, cold, and allergiesmust be logged in to APHA Discussion Forum (free – see link above or below)APHA
Google COVID-19 site (mostly medical, also includes data and support relief)everyoneAPHA

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Other

Other Resources Description and LinkAvailable to / Recommended for:*With thanks to:
Community Conversation hosted by WASHAA March 30th – focused on advocacy-related questions and hosted by Robin ShapiroeveryoneThe Washington State Health Advocacy Association
Second Community Conversation hosted by WASHAA April 6 – focused on caregiving questions and hosted by Robin ShapiroeveryoneThe Washington State Health Advocacy Association

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