This lesson presents an outline of what patient advocates do, the pathways into advocacy, and professional codes of conduct and ethics. You will learn ways to apply your current knowledge […]
You’ll learn how to field initial client contacts, how to conduct inquiry calls, what to say to potential clients, what questions to ask, how to help potential clients get what […]
How do you know if a potential client is a good match for you and your skills? This lesson will give you the tools you need to make this determination. […]
You will learn how to conduct in-depth client assessments based on open-ended questions and reflective listening. You will receive examples of in-depth assessments and guidance on how to complete them. […]
We’ll teach you how to create an Action Plan that you can use to guide your advocacy services. Following a plan will help make your work consistent and efficient. In […]
In this lesson, you’ll learn how to present an Action Plan to a client. You’ll also learn how to implement those steps. We’ll teach you how to assess and reassess […]