Coronavirus / COVID-19 Resources and Best Practices
for Advocates and Care Managers
RETURN to the MAIN RESOURCES PAGE | CRISIS CONVERSATION PODCASTS | PRACTICE MANAGEMENT TOOLS
As of June 15, 2020, these resources are still available, but no longer being updated.
If you have a question about any of them, please contact us.
As COVID-19 continues to plague the world, health and patient advocates and care managers must stay on top of resources and best practices.
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Care-Related Information to Share with Patients and Families
| For Patients and Families Description and Link | Available to / Recommended for: | *With thanks to: |
|---|---|---|
| Caregiver Alerts from CDC – How to Keep the Elderly Safe, even in their own homes | everyone | Suzanne Fiscella, PA-C |
| Hospital Checklists (use these to stay safe during hospital stays) | everyone | CampaignZERO |
| How to see a doctor without leaving your house | everyone | APHA |
| via the Washington Post: Coronavirus spread simulator | everyone | Dr. Kim McIlnay, BCPA |
| 3 Tips for Family Caregivers with Loved Ones in Nursing Homes | everyone This is one of a series. Feel free to subscribe to receive notice of new additions. | Dr. Nicole Rochester |
| Advocacy in the Time of Coronavirus | everyone | AnnMarie McIlwain, BCPA (Opinion Piece, Advice) |
| From the John Hartford Foundation: Coronavirus Disease (COVID-19) Resources for Older Adults, Family Caregivers and Health Care Providers | everyone | APHA |
| 5 Coronavirus-Related Cons to Look Out For (pdf) | everyone | Advocate and licensed investigator, Jean Mignolet |
| Google COVID-19 site (mostly medical, also includes link to state-by-state resources) | everyone | APHA |
| Respecting Choices Advance Directives and Care Planning during COVID-19 | everyone | Linda Beck |
| How to Talk to Your Kids about Coronavirus (from PBS) | everyone | Linda Beck |
 From The Conversation Project: A form to share with patients to help them prepare in case they get sick (including End of Life decision-making.) | everyone | The Conversation Project |
Advocate and Care Manager Best Practices
| Best Practices Description and Link | Available to / Recommended for: | *With thanks to: |
|---|---|---|
| COVID-19 Community Conversations from WASHAA A weekly webinar series on a variety of topics. | everyone (register for new webinars to listen live) | WASHAA – The Washington State Health Advocacy Association |
| Webinar: COVID-19 Advocacy: Responding to the Hot Spots Find extra resources and Q&A here. | everyone (free, registration is required – this is a recording which you may watch at any time.) | GreyZone, and a savvy group of advocates from the COVID-19 hotspots around the US |
| From Arc of Colorado – useful for anyone working with a client or family who deals with disabilities: COVID-19 information and resources | everyone | Arc of CO |
| Crisis Conversation – COST-related Client Needs During a Pandemic (podcast): Five advocacy experts discuss Providing Advocacy COST Services During a Pandemic | everyone | Advocate experts are listed on each podcast page. |
| Crisis Conversation – CARE-related Client Needs During a Pandemic (podcasts): Six advocacy experts discuss Providing Advocacy CARE Services During a Pandemic | everyone | Advocate experts are listed on each podcast page. |
| Patient Advocates and the Coronavirus | everyone | APHA Blog |
| Advocacy Best Practices with COVID-19 | everyone | Dr. Kim McIlnay, BCPA |
| Best practices for telemed / telehealth (online or by phone) | everyone | Linda Beck and APHA |
Advocate and Care Manager Business Management
| Business Management Description and Link | Available to / Recommended for: | *With thanks to: |
|---|---|---|
| HIPAA and COVID Webinar provided by My Care Alliance. Learn more. | everyone | My Care Alliance |
| Online Course Available: Pandemic! Serve Clients, Preserve and Grow Your Practice Two versions: free and earn CEs toward BCPA Learn more. | everyone | PracticeUP! Online (online courses) |
| SBA Loan Information for Advocates and Care Managers SBA Loans and Assistance for Advocates and Care Managers | independent advocates, small business owners | SBA, APHA |
| Crisis Conversation – Marketing Your Practice During a Pandemic (podcast): Two experts discuss how you can market your services to help people during the pandemic, and build authority for afterwards. | everyone | Advocate experts are listed on each podcast page. |
| List of tools for crisis management (video conferencing, telehealth / telemedicine) | business owners, families, others | APHA |
| Assessing Business Interruption Insurance to Offset COVID-19 Related Loss (article) | small business owners | PACB, and Tara Bailey |
| Care Management: Protecting our Clients and Business in Times of Uncertainty (video) | independently practicing advocates and care managers | Shanna Huber and Jennifer Crowley |
| BCPA Exam information (testing center postponement) | BCPA registered exam takers | Patient Advocate Certification Board |
| via Forbes: Six Sources Of Crucial COVID-19 Support For Small Businesses | everyone This piece was written for British small businesses, but can be applied to North American businesses, too. | APHA |
| Patient Advocates and the Coronavirus | everyone | APHA Blog |
 From the SBA: Coronavirus (COVID-19): Small Business Guidance & Loan Resources (to help keep your business afloat) | small business owners | Small Business Administration |
| From the SBA: Application for Crisis Loan Assistance | small business owners | Small Business |
Cost-Related Information to Share with Patients and Families
| Cost / Insurance / Billing Resources Description and Link | Available to / Recommended for: | *With thanks to: |
|---|---|---|
| via Bloomberg News: White House Will Not Reopen Obamacare Enrollment for Virus | ||
Information Specific to Canada
| Canadian Resources (Specific to Canada) Description and Link | Available to / Recommended for: | *With thanks to: |
|---|---|---|
| From IPAC and PCI Canada Information about Coronavirus | everyone | APHA |
Medical Information Resources
| Medical Resource Description and Link | Available to / Recommended for: | *With thanks to: |
|---|---|---|
| From the World Health Organization (WHO) Coronavirus | everyone | APHA |
| CDC Covid-19 Information | everyone | APHA |
| CDC – Mental health coping resources | everyone | APHA |
| Johns Hopkins University Coronavirus Resource Center | everyone | APHA |
| Mental Health information / support (begins at 36 minute mark) | everyone | Dr. Kim McIlnay, BCPA |
| Table to compare symptoms of COVID-19, flu, cold, and allergies | must be logged in to APHA Discussion Forum | APHA |
| Google COVID-19 site (mostly medical, also includes data and support relief) | everyone | APHA |
Other
| Other Resources Description and Link | Available to / Recommended for: | *With thanks to: |
|---|---|---|
| Community Conversation hosted by WASHAA March 30th – focused on advocacy-related questions and hosted by Robin Shapiro | everyone | The Washington State Health Advocacy Association |
| Second Community Conversation hosted by WASHAA April 6 – focused on caregiving questions and hosted by Robin Shapiro | everyone | The Washington State Health Advocacy Association |