Expert Call-Ins
Teleconferences with Guest Experts on topics of interest to advocates
Link to PODCASTS AND RESOURCES from completed calls
Note Call-ins are scheduled for Eastern time - please adjust for your time zone.

October 26
7 to 7:45 pm EST
4 to 4:45 pm PST

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Tales from the Trenches

> Florida Advocates SIG - All members are invited!

Join us for an open discussion about obtaining medical records, dealing with insurance companies, secure email and other challenges as they relate to HIPAA and client communications.

Susan McPhail-Taylor will lead this month’s discussion.

November 8
7 to 7:45 pm EST
4 to 4:45 pm PST

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Focus on Medicare: What Advocates Must Know for 2017

> Medical Billing and Claims SIG - All members are invited!

Dianne Walkup RDMS, HHP, CMBCS will introduce us to Medicare's new initiatives, share the latest tools available to advocates, explain what is working, and will cover value-based payment and insurance models.
A Q&A session will follow the presentation.

Speaker: Dianne Walkup, RDMS, HHP, CMBCS is Principal Advocate for Independent Patient Advocates LLC. Dianne has a diverse background in health care and has worked in direct patient care, administration and as a consultant. Now an Independent Patient Advocate in the Medical Billing and Insurance Negotiation Specialties, she has a knack for understanding complex Medicare rules and regulations. Dianne has helped clients from all over the United States lower their anxiety about their medical bills.
Connect! with Anne

November 16
4 to 4:45 pm EST
1 to 1:45 pm PST

Registration will begin a few weeks prior to this call.
How to Deal with Resistant Providers

Connect! with Anne

Piggy backing on the September 2016 conversation about introducing yourself to your client’s provider, this conversation will deal directly with those providers who may be resistant, defensive or even abusive, and how you can work to overcome their resistance.

Please Note:  Attendance on these calls is limited - first-come, first served!  Register early!

Learn more about the Connect! with Anne sessions. (You'll need to log-in to APHA Connect!)

(Date: TBD)
7 to 7:45 pm EST
4 to 4:45 pm PST

Registration will begin a few weeks prior to this call.
The Top 10 Tips for Improving Your Marketing

If marketing is either new to you, or an enigma - or both! - then spend 45 minutes with us to learn the best tips for minimizing marketing confusion, maximizing your efforts, reaching, then engaging the most people.

A little bit psychology, and a little bit of magic, combined with a little bit of common sense can go a long way toward making your marketing work better for you.

You might not believe it, but marketing can actually be fun, in particular when your phone begins to ring more frequently!

Join us. Send us your questions at least 3 days in advance, please.

*Having trouble reaching the RSVP page?

You must be You must be logged into your member dashboard to RSVP.
Once you log in, follow find the link to CALL-INs in the Quick Links, lower right

Not a member? 
Link here to learn more about membership.

  Please Read!  
1. All call-ins require an RSVP
Attendance will be limited, depending on the topic, so RSVP as early as possible.  Call-ins will be recorded (podcast) to share later and follow up notes will be provided.

Registrations close 3 hours prior to the scheduled call.
2. EquipmentA telephone only is required for call-ins. You'll be provided with the phone number to dial and the access code needed to log in to our call. You may be guided to a webpage, which will require only your regular computer.
3. CostCall-ins are free for Premium, Premum ADL and PACE members.  Long distance charges are the responsibility of each member.
4. Format:  Most calls will follow the same format:  a brief presentation to begin with, then discussion, Q & A.  All calls begin at 7PM eastern / 4PM pacific. 
They will last for 45 minutes.
5. Post Call-in (Podcasts and Resources):  All notes and recordings will be shared.  You can find follow-up resources from all previous calls here.
*Having trouble reaching
the RSVP page?

You must be logged into your
member dashboard
to RSVP. 
Once you log in, follow the tab for
Call-Ins under PARTICIPATE, lower left

Not a member? 
Learn more about membership.
Listen to Podcasts
and Find Resources
from Completed Calls:
Client Services
Education and Coursework
Insurance for Advocates
Insurance, Billing & Claims for Clients
Legal Matters
Money and Pricing
Patient Safety
Miscellaneous Business Topics


Link to Podcasts and Resources from Completed Calls  

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